TomoTrip Terms of Service (English)
Last updated: May 21, 2026
These Terms of Service (the "Terms") apply to all persons (tourists, guides, partner stores, and others; collectively, "Users") who use TomoTrip (the "Service") and set out the common basic rules for using the Service.
By using the Service, Users agree to these Terms together with our Privacy Policy and any related guidelines. Rules specific to guides are set out separately in the Guide Activity Terms.
These Terms set out the rights and obligations of Users, the basic rules for using the Service, and the relationship between Users and the operator of the Service ("TomoTrip"), so that everyone can use the Service safely and smoothly.
The Service is an online platform that supports matching between tourists and guides, provides information about guides and partner stores, enables in-app chat consultations, supports bookings and payments, and shares information about local shops and events.
TomoTrip provides the place for Users to connect, consult, book, and arrange experiences. TomoTrip itself does not directly provide the individual tour or experience content.
Account registration is required to use certain features of the Service (such as bookings, chat, guide activities, and partner store listings).
When registering, Users must provide accurate information, including name and contact details. Registering with false information is prohibited.
Users are responsible for managing their own account ID and password. If you become aware of any unauthorized use by a third party, please contact TomoTrip promptly.
For safe operation of the Service, guides and certain partner store users are required to submit identity verification documents.
If identity verification is not completed, you may be restricted from accepting bookings, receiving payments, or using certain features. Submitted identity documents are handled securely in accordance with our Privacy Policy.
Consultations, proposals, booking confirmations, and payments between tourists and guides should, in principle, be carried out within the Service's app.
Important details such as meeting place, meeting time, experience content, and price should be clearly confirmed in the in-app chat.
Before payment, please avoid exchanging unnecessary personal information (such as home address, phone number, or social media accounts) outside the app.
Users who get to know each other through the Service are prohibited from booking or making payments directly, or carrying out transactions outside the Service, in a way that bypasses TomoTrip.
Directing the other party to LINE, phone, social media, email, or other external channels in order to transact outside TomoTrip is also prohibited.
If a violation is confirmed, the User may be subject to measures such as account suspension, holding of payments, or removal of registration.
When using the Service, Users must not engage in any of the following acts:
If a violation is confirmed, TomoTrip may apply measures such as feature restrictions, suspension of listings, account suspension, or removal of registration.
Please keep to your booking details, meeting time, and payment obligations, treat guides, partner stores, and local people with respect, and act safely.
Please put the safety of tourists first and provide careful, accurate guidance. Detailed rules are set out separately in the Guide Activity Terms.
Please take responsibility for the accuracy of listed information, lawful operation of your store, and appropriate handling of tourists.
Specific amounts and conditions for fees related to the Service — including guide remuneration, partner store listing fees, and TomoTrip's system usage and operational fees — are set out separately.
Fees, charges, payment methods, payment timing, and other terms are based on the content presented and agreed upon within the Service's app or website.
TomoTrip may change its fee structure as needed. Any change takes effect when the updated information is posted on the app or website.
Cancellation of bookings, changes to dates or content, and refunds are handled in accordance with the separate Cancellation Policy.
If an experience becomes difficult to carry out due to weather, disasters, transportation conditions, the health of the parties involved, or other circumstances beyond reasonable control, please prioritize safety and follow TomoTrip's guidance.
Intellectual property rights in the logos, designs, screen layouts, text, images, and other materials displayed on the Service belong to TomoTrip or its legitimate right holders.
Users represent and warrant that they have the lawful rights to any text, photos, videos, and other content they post or provide on the Service ("User Content").
Users grant TomoTrip a free, non-exclusive right to use the User Content within the scope necessary to provide, improve, and promote the Service. Posting content that infringes the rights of third parties is prohibited.
TomoTrip may temporarily suspend all or part of the Service due to system maintenance, failures, disasters, or other unavoidable circumstances.
If a User violates these Terms, if false information is discovered, or if dangerous or harmful behavior is confirmed, TomoTrip may apply measures such as feature restrictions, suspension of listings, account suspension, or removal of registration without prior notice.
The Service supports matching, consultation, bookings, and information sharing between Users. TomoTrip does not guarantee any specific experience content, earnings, ratings, booking outcomes, traffic to partner stores, or social media effect.
The Service may be changed or suspended due to weather, transportation, store circumstances, the situation of Users or guides, or acts of third parties. Except where caused by reasons attributable to TomoTrip, TomoTrip is not responsible for any resulting damage to Users or third parties.
TomoTrip may change these Terms as needed.
Any change takes effect when the updated Terms are posted on the Service's app or website. Where reasonably possible, TomoTrip will notify Users of important changes.
These Terms are governed by and construed in accordance with the laws of Japan.
In the event of any dispute relating to the Service, the court having jurisdiction over the location of TomoTrip's operations shall have exclusive jurisdiction as the court of first instance.
These Terms are the common rules for everyone who uses TomoTrip. Rules specific to guides are set out separately in the Guide Activity Terms. For details on cancellation and refunds, please refer to the Cancellation Policy.
For questions about these Terms, please contact us at:
info@tomotrip.comSupport hours: Weekdays 10:00–18:00 JST (excluding weekends and public holidays)
Last updated: May 21, 2026